Soft Services Manager – Competitive Salary – Full-time, Permanent – Deeside CH5

Main Purpose of the Job - We are looking for an efficient and self-motivated individual to manage all Soft Services on site both self-delivered and sub-contracted. provided by us to our client in an efficient, well organised and innovative manner, whilst maintaining well organised, accurate and up to date records of business activity, ensuring tight financial controls and SLA’s are met.

Please send your details and CV to: Site Operations Manager – Dale.Fitzgerald@amservicesgroup.co.uk


Main Purpose of the Job

We are looking for an efficient and self-motivated individual to manage all Soft Services on site both self-delivered and sub-contracted. provided by us to our client in an efficient, well organised and innovative manner, whilst maintaining well organised, accurate and up to date records of business activity, ensuring tight financial controls and SLA’s are met.

The job holder will be responsible for delivering a range of KPI reports to the client, people management and all the associated areas and will be the first point of contact with regard to all client queries.

Shifts / Hours:

35 Hours per week: 07.30-13.30

 

Roles / Responsibilities:

  • First point of contact for our client, working with them, our stakeholders and colleagues to build and continue excellent and valuable relationships ensuring the efficiency and consistent running of the operational services provided.
  • To drive, plan and execute constant improvements throughout all aspects of the services provided, using such tools as Kaizen, Yamazumi and other improvement-based tools.
  • To oversee the strategic development of the site, to ensure we deliver the best possible service to the client at all times.
  • Produce and deliver accurate records and data in relation to site specific information driven through KPI’s.
  • First point of contact for our client, working with them, our stakeholders and colleagues to build and continue excellent and valuable relationships ensuring the efficiency and consistent running of the operational services provided.
  • To drive, plan and execute constant improvements throughout all aspects of the services provided, using such tools as Kaizen, Yamazumi and other improvement-based tools.
  • To oversee the strategic development of the site, to ensure we deliver the best possible service to the client at all times.
  • Produce and deliver accurate records and data in relation to site specific information driven through KPI’s.
  • Ensure completion of all administrative tasks such as AI’s, RA’s rotas, payroll, stock take and orders, to maintain efficiency and compliance.
  • Produce weekly/monthly/quarterly/annual reports as required, and provide clear information upon request to the Regional Operations Manager in relation to site specific information.
  • Responsible for the management of ‘labour’ both practically and administratively.
  • Direct line manager to on site employees, ensuring an accurate, effective and consistent approach to people management in areas such as sickness and attendance, recruitment, performance and conduct, ensuring company policies, procedures and processes are adhered to at all times.
  • Oversee and ensure robust, successful on-site inductions and training and associated training records are maintained, ensuring service levels and standards are met at all times.
  • You will take an ‘everyone matters approach’ to Health and Safety one site, using your knowledge, skills and resources to ensure risks are controlled in compliance with company Health and Safety processes and procedures and best practices.
  • You will take and ‘everyone matters’ approach to the company’s accreditations including ISO 45001, 14001,9001 and be aware of our requirements in accordance with these standards.
  • You will actively promote our values “BEAMM” through your outward facing conduct and attitude and ensure all team members act in the same way.

 

Qualification and Experience

  • A valid front-line SIA Licence is desirable for the role examples are Door Supervisor, Security Guarding or Close Protection
  • Full UK drivers’ licence with access to your own vehicle would be desirable but not essential.

 

About AM Services:

The main purpose of AMSG is to provide people services to our clients whatever that may be; Catering, Security, Cleaning, Industrial cleaning and other roles such as Logistics and Receptionists across a wide range of sectors, including manufacturing, retail, distribution, education, utilities and infrastructure, corporate, property management and leisure. The company delivers a local service with national expertise.

We provide people, that is what we do and we ensure that the people service we provide from all levels of the company are delivering an excellent service, underpinned by our strong culture derived from the core of the company’s Vision and Vales.

Vision

One team

evolving together

One goal

delivering trusted people and solutions

The Values that are behind our Vision.

  • Everyone Believes
  • Everyone Evolves
  • Everyone Achieves
  • Everyone Makes a difference
  • Everyone Matters

As well as delivering the excellent people services and solutions, AM Services Group believes in building strong partnerships and truly listening to clients, our people, the community, and suppliers to build trust, collaboration, and long term, sustainable partnerships. The company is proud of our Vision.

· A full uniform will be provided

· Renewal of licences paid for by AM Services Group

· Workplace Pension is available

· Access to training and development and career progression

· Access to company MHFA mental health first aiders

· Access to Employee Assistance Programme

AM Services Group is committed to providing and promoting equal opportunities for employees and job applicants. We are committed to creating a working environment which enables everyone to work to the best of their skills and abilities and without the threat of discrimination or harassment arising. As a Company we pride ourselves on treating all members of employees equally, irrespective of their or their gender, sex, pregnancy or maternity status, marital status, race, colour, religion or belief, disability, age, sexual orientation, gender reassignment

Job Applicant Privacy Notice
AM Services is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. By applying for work with us (whether as an employee, worker, or contractor) you therefore consent for your data to be used namely for the purposes of the recruitment exercise. The information will be retained for no longer that necessary in accordance with the processing of personal data to which the Company and any Group Company is subject to (GDPR) and Statutory Retention times. If your application for employment is successful, you will be issued with an employee Privacy Notice which will outline details in relation to your personal data.

Please note only candidates selected for interview will be contacted.

This advert may close early if appropriate number of applications have been received.