Hygiene Operations and Service Manager

Are you an inspirational leader and motivator with proven management skills and experience? Our Hygiene Operations and Service Manager maybe the perfect job for you!

You will be responsible to Divisional Manager

Overview

Management of the Washroom Division client portfolio ensuring:

  • Provision of a first-class service delivery
  • Regular client liaison
  • Regular site audits
  • Installation and repair of equipment for new and existing clients
  • Communication with both the client and Divisional Manager on any developments which affect the contract operation
  • Manage all matters relating to H&S, manual handling, risk assessments, COSHH and employment legislation
  • Monthly 1:1s with team to review KPI’s and performance towards the Incentive Scheme
  • Annual Performance Management through individual appraisals for each team member
  • New team members are fully engaged by thorough inductions and by living the vision and values
  • High level management support to the Divisional Manager – at risk accounts, reducing credits and supporting projects to improve efficiencies
  • Ensure that BEAMM and the “One Team, One Goal” ethos are promoted to all team members

Personal Attributes

  • A inspirational leader and motivator with proven management skills and experience
  • Team player
  • Ownership and responsibility
  • Ability to delegate and co-ordinate
  • Excellent communication skills and discretion
  • Versatile and creative thinker

Skills and Qualifications

  • Valid driving licence
  • IT literate with a good knowledge of Microsoft Office
  • Relevant health and safety training
  • Knowledge of products and services

Responsibilities

Core

  • Promote AM Services Group at all times with the clients, employees and the public
  • Ensure each client is serviced in line with schedule
  • Resource planning
  • Ensure all team members understand and deliver their KPIs, ensuring procedure is implemented and precedents are not set
  • Champion safe working and ensure robust follow up on accidents / incidents
  • Ensure all staff are equipped with correct PPE / uniform
  • Carry out annual training / induction reviews with staff members and pass records to head office
  • Carry out audits for top 50 clients in CLEANLINK
  • Undertake audits which are deemed at risk as soon as possible through CLEANLINK
  • Ensure Site Survey’s are up to date for each site
  • Ensure all vehicle records are up to date and submitted to head office monthly
  • Ensure use of Solo Advance by each team member
  • Robust use of OUTLOOK calendar for scheduling and planning of workload on a weekly / monthly / quarterly basis

Improvement

  • Submit a weekly operations flash report to the Divisional Manager, as a minimum capturing: Health & Safety, Audit Scores, HR, Client Feedback
  • Work closely with the Divisional Manager on HR issues, ensuring procedure is followed at all levels
  • Consider efficiencies regarding the routes for the delivery of services

Stretch

  • Seek out best practices with other Contract Managers
  • Develop the productivity of the business by considering other opportunities with our existing client base and encouraging the Operations Team to do the same
  • Share employee and client feedback with the management team, for inclusion into marketing and social media systems, including photos & testimonials