15th January 2021

posted by AM_admin

Michelle has been recognised for her efforts during these tough Covid-19 times

Colleague of the Month – Michelle Clough, Washroom Division

The imposition of restrictions and the need to react quickly to new and frequently changing government and health and safety guidelines was a challenge for many businesses, especially in the leisure, hospitality and education sectors.

Especially during the first few months of complete lockdown, our washroom services business division needed to remain flexible to react to customer need and to support them with an appropriate service. This meant that some furlough was necessary across our team as companies were forced to close.

Michelle Clough, a long-standing and experienced member of our washroom  team, was nominated by our CEO Adrian Cresswell for our COTM award for her willingness to “step up” during the very uncertain times of Covid-19. In the early stages Michelle was responsible for providing washroom services for our customers who remained open and was often working on her own. She showed initiative, willingness to take responsibility, dedication to the business over and above what was expected of her, and a strong commitment to continuing to provide a quality service, despite the logistical difficulties.

“Michelle’s actions and attitude deserve to be applauded,” commented Adrian. “When the whole team came back to work as things started to open up a large amount of work needed to be delivered in a very short period of time. Michelle supported the business and her colleagues by helping to manage this workload whilst at the same time delivering service on her normal route. She did this with a smile on her face and her level of communication between head office, her colleagues and our customers was nothing short of outstanding. Michelle believed that things would improve as we moved closer to the norm, she evolved by taking responsibility for something that was new to her, and she over achieved as a result of her hard work and determination.”

The rest of our senior management team agreed that Michelle demonstrated a clear example of our company values.