12th November 2020

posted by AM_admin

The importance of a positive learning culture in FM

Why positive learning cultures are more productive – our Operations Director Neil Cooper explains

Learning is a proven and well-documented strategy for encouraging the strong performance of individuals which consequently leads to a business achieving high quality standards and increased sustainability. Substantial training can create career opportunities and staff loyalty, it can create the right environment for ideas and talents and different perspectives and insights to shine out.

Our Operations Director Neil Cooper believes that investing in the right training is particularly important during times of change. In challenging times, such as most businesses are now facing, while teams are working from home and we are focused on pressing operational demands, it is essential to deliver training that teaches leadership, encourages learning and self-improvement and optimises the team effort towards agreed end-goals.

“Last year, an article from the Harvard Business Review highlighted that 70% of employees reported that they didn’t have mastery of the skills needed to do their job, only 12% apply new skills learned in their job, and only 25% of respondents to a McKinsey survey believed that training measurably improved performance,” says Neil.

“It is key to my role at AM Services Group to create efficiencies through operational process, technology, people development and management, and a wholistic approach to CSR and sustainability. This, in turn, will add value for our clients and support our business growth.

So, while it is, of course, vital to have formal training in some areas, such as health and safety compliance, where staff are exposed to a uniform set of curriculum materials that teach them what they need to know to do their job, to grasp and understand the concepts and apply them to their work, this does not, in itself, deliver a valuable learning environment.

I am passionate about my team being involved in a development programme of personal growth that will inspire and empower them to produce enhanced results and to not only meet but exceed their goals throughout the year.

I also ensure my staff are engaged in experiential learning. By having the opportunity to connect theories and knowledge to real-world situations and playing an active part in the learning process, people can discover unique solutions to problems, make personal connections with their learning, learn not to fear mistakes but to value them, and experience an increased thirst for learning. It’s important to learn and understand the job you’re doing but also to learn about the surrounding context of that job. So, for example, my operations team get involved in learning about the tender process and strategic client meetings. 

Professional development should not only keep your staff motivated, productive and confident at work, it should contribute to the development of the person as a whole and be able to be applied outside of work too. I encourage my team to link their professional and personal goals, whether that is a desire to learn, to mentor other people or to make a contribution to the community. Whatever their passion is, I will support them equally passionately through a continuously developing and well-targeted programme of learning and development.

This culture is then passed down by them to their own staff and feeds through the business. We are at work for a significant amount of time and our happiness and feeling of wellbeing and commitment to the goal while we are there unleashes potential and productivity.”