Paul’s quick-thinking & resilience averts a potential tragedy
Star Award – Paul Cook, Hillstreet – Middlesbrough
Paul dealt with a very difficult, sensitive and volatile situation at the shopping centre by reacting quickly and effectively to support someone in extreme need. Alerted to the emergency by our cleaning team, Paul, with his fellow security officer, attended to try and help an individual, who was already known to the security team. After around half an hour of talking to the distressed man, Paul managed to encourage him to a quieter area. Paul soon identified that the support of the emergency services was needed and he stayed with the man for more than a couple of hours, keeping him calm until help arrived to take the man to hospital.
All of the staff on site were extremely impressed with Paul’s patience and resilience in this very challenging situation.
Our Star Award is made to a team member who BEAMMS by strongly demonstrating our business values. Paul believed he could make a difference to this person and, without his actions, the situation could have had tragic consequences. This is just one example where our security supervisor Paul has set a shining example and has shown great leadership. Well done from AM Services Group.
|Someone in mind? Tell us who you think is BEAMM-ing
In the challenging times that we all currently face, we know that our staff are working even harder and going way beyond their daily duties to help others. We feel it’s even more important than ever to share our good news stories and showcase how our colleagues are bringing our Vision and Values to life.
Have you seen someone whose behaviour clearly demonstrates our Values by:
- Making a difference
- Making a client or a colleague feel valued
- Believing and motivating each other
- Achieving goals or targets as one team
- Treating everyone on site like they matter
These are just a few examples, and now we need YOU to share your BEAMM good news stories. These can be about serving our business and clients, support for the community, helping out colleagues, fundraising for charity, boosting team morale, supporting mental health – anything that demonstrates how you’re putting our Vision and Values into practice.
Please make your Star Award nomination by emailing firstname.lastname@example.org or by speaking to your line manager.
Let’s BEAMM together. ‘One team, one goal’.