Read all about it! A great article from the i-FM trade journal!
Browse the “Smaller players with big ambitions” article featuring our CEO Adrian Cresswell.
Read the article online (free subscription available if you need it) – https://www.i-fm.net/features/smaller-players-with-big-ambitions/
Vision and values for growth
It’s all about culture at the North of England’s AM Services, according to its CEO Adrian Cresswell. The soft services specialist has invested strongly in its colleague vision and values programme over the last twelve months, with senior staff going to every site and region to “share and communicate”. It now has “Vision and Values Champions at head office and out in the field, with a strong, regular communications plan as a central pillar”.
“There’s a strong sense of ‘belonging’ on our sites, too,” continues Cresswell (left). “Often staff in FM can feel that they are working just for the client and without any connection to a company that is just seen to pay the wages each month. Here, our onboarding and TUPE process contribute real value, embracing the staff, drawing them in and looking after them. We understand that change makes people nervous and small actions with a personal touch have a huge impact, for staff and clients alike. ‘One team, one goal’ from the outset,” he says.
Having started in 2002, AM Services provides support to manufacturers, petrochemical and industrial players as well as its local university at Lancaster. “Since 2016, we have added additional services, skills and people to our business to support our existing business strengths through key strategic acquisitions and appointments and key investments in technology and the development of our operations control room,” says Cresswell. It forecasts 35% growth on 2018 turnover of £13.5m this year, employs 700 people and has big ambitions.
“Our board has detailed plans to continue to grow the group through strengthened relationships and organic growth with existing clients, supporting them where we best can as the Brexit process unfolds,” says Cresswell. He expects growth of 25% year on year, some of it through acquisitions.
The market is challenging but presents opportunity. “We are working with some clients on restructuring the service offering to add value and enable them to work within their budgets. However, we are seeing great opportunities for growth with clients looking for an alternative to large, national suppliers,” Cresswell reports.