Glenn achieves high standards at Tier One COMAH client
Glenn MacLennan joined AM Services Group towards the end of 2018 to manage one of our prestigious Tier One COMAH sites. His experience of logistics and supply chain and emergency response control rooms has already been of huge benefit to our business, as well as his enthusiasm to work as part of the team to get the job done. Here, Glenn tells us more about his job, what he enjoys doing, and why …
Can you describe the job you do at AMSG?
I work on site as the support manager at one of the largest plastics, chemicals and refining companies in the world. My duties include managing and leading the logistics operations , security, stores and facilities teams, as well the small cleaning crew. Day-to-day, I deal with health and safety, compliance, attendance, payroll, overtime, invoicing, goods receipt, and team morale, and that’s before the client’s needs are catered for … which can be anything from additional duties for the teams to ensuring customer satisfaction. The list goes on and on.
It’s a demanding position but also an enjoyable one with lots of satisfaction. The AM Services Group team I have at Carrington, from the focal points to the cleaners, are second to none. I couldn’t do this job without everyone’s support, including head office. It is very much a team effort with ‘One Team One Goal’ working extremely well.
What aspect of your new role do you enjoy the most?
Seeing the team work with a smile on their face is the most enjoyable part of the job and, of course, ensuring that we are working safely and efficiently all over the site.
I get huge satisfaction from seeing the positive strides we have made since taking over this role, and seeing how we are making a difference. I can’t stress enough that the team at Carrington are exceptional and professional, and I am very proud of them.
How do you motivate others?
I don’t think it’s a difficult thing to do. I’m confident that any member of the team can approach me regarding anything and I treat everyone fairly and with respect. I believe if you treat people the way you want to be treated yourself then motivation grows anyway. The team knows I wouldn’t ask anything of them that I wouldn’t do myself and, on the odd occasion where I might ask for more than normal, they have always stepped up to the challenge. I have an outstanding team and I lead with this in mind; the motivation comes alongside that.
What is the most important thing you have learned in the last ten years?
To leave what you can’t influence alone and not to worry about these things. A good friend and colleague at AM Services Group once told me to pick my battles carefully and things will work themselves out. He was right!
How do you define success and how do you measure it?
That’s probably the most difficult question I’ve ever been asked! People’s definition of success is hugely different and success for me is happiness. I’m happy in my job, but I’m also aware that the job is never done: things can always be better. I suppose I measure it by pushing myself further all the time. I think if I get to the point where I no longer do that I’m beginning to fail and it’s time for somebody else to try. Luckily, I’m nowhere near that point yet.
Tell us one interesting fact about you that we might not know.
My father’s side of the family are from Athens, Alabama, USA and I’m a huge Alabama Crimson Tide fan (College Football-American). Oh, and I love Country music! There you go, two facts.