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We introduce Lee Sinclair with a few questions about himself and what he will bring to AM Services Group
This month we meet Lee Sinclair in our latest article in the “Meet the Team” series, Lee has years of experience in the FM industry, and loves getting involved and understanding his team out in the field in order to support them to attain best results. One accolade that Lee is particularly proud of is being a Local Security Management Specialist (LSMS), a recent strategy brought in by the NHS.
Here’s what Lee had to say:
Can you describe the jobs you do at AMSG?
Field based Key Account Manager managing Security & Cleaning contracts across a range of different sectors with coverage from Liverpool to Derby. A major part of my role is managing our services in line with customer expectations and importantly, ensuring our employees are fully engaged in order to supply impeccable services.
What aspect of your new role do you enjoy the most?
Being out in the field dealing with a wide range of personalities & characters whether it be our clients, my colleagues or our employees alike. Because there are so many challenges, no one day is the same and it keeps me on my toes. Above all else, I enjoy the challenges this role presents me and enjoy making a difference every day.
How do you motivate others?
In order to fully motivate others you need to understand what really makes them tick, what makes them get out of the bed every morning. Always being accessible and keeping employees informed at every development is vital to ensure buy-in and in turn helps motivate individuals. Importantly, encouraging individuals to do better and want more from their job/life is the way I choose to motivate others.
What is the most important thing you have learned in the last ten years?
Employees on the coal face are the real asset to our business. If we do everything within our power to look after them, invest in them and develop them, they will take care of our clients purely by delivering service excellence – after all, they are usually closer to our clients than we are.
How do you define success and how do you measure it?
I define success by achievement, happiness and more importantly, the positive difference and impact I have on others throughout my career. We spend the majority of our lives working so what better way to spend it then actually achieving something that we can look back on and be proud of.
Tell us one interesting fact about you that we might not know.
As you can tell by the picture, I play field hockey after being a failed footballer. I have played the sport for 20 years (on and off) and have represented Timperley 1st team who play in the Northern Premier League for the past 15 years now.