Ed Stephens, our high-flying, snapper is right on cue in our latest “Meet the Team”
This month we meet Ed Stephens in our latest article in the “Meet the Team” series, Ed brings to the table a wealth of experience and knowledge in the FM sector at our Toyota contract. His all-encompassing range of skills and his eagerness to effect radical changes have helped the AM staff at the Deeside site to achieve outstanding results. The management have been unequivocally impressed with the outcome. Get inside the man himself and read through the answers to the probing questions that we posed to him:
What is your role at AM Services Group?
I am a site-based Key Account Manager in Deeside. I am responsible for ensuring that all our services are delivered to the client’s absolute satisfaction, within budget and to the agreed standards. The services I manage are reception staff, security services, cleaning services and recycling operations.
What aspect of your role do you enjoy the most?
I enjoy managing security as it has formed a major part of my background since leaving the RAF almost 18 years ago. I get satisfaction from being able to advise and consult clients on issues they may not be aware of, and knowing I have made a positive impact on their business whilst at the same time influencing them to protect workforce and public both directly and indirectly through changes and improvements.
What do you like most about working for AM Services Group
The entire AM family have a wealth of knowledge and are always willing to help. Our “one team one goal” ethos really does have a positive impact when support is required in any direction and is a positive message to all staff at all levels, irrespective of their role within the company.
What are your long-term motivations in a company or a position?
To hold a senior management position is my goal, and with AM I believe I have the backing to make this a reality. It is very encouraging to see the business growing at the rate it is and developing opportunities for the ambitious to succeed.
What do you enjoy outside of work?
I love photography, especially landscape and ancient architecture. I have in past years visited Venice and Rome and have a love of the historical Italian buildings and ruins (undoubtedly created by Dan Brown’s Robert Langdon series). I aim to revisit Rome and see the places that eluded my first visit and I also plan to travel to Florence sometime in the future which featured heavily In Dan Brown’s inferno.
How do you motivate others?
Be passionate about the things you’re involved with and believe in them. If you don’t believe in something you’re talking about, you’ll never convince anyone else to believe in it.
What is the most important thing you have learned in the last ten years?
Taking time to listen is so important. Treating your co-workers with respect gains so much more than just good results.
Tell us one interesting fact about you that we might not know.
I am an engineer by trade
I have assisted in changing an engine in the Battle of Britain Memorial Flight (BBMF) Spitfire whilst based at RAF St Athan in the mid 90’s
I carried out engine ground runs on the BBMF Lancaster bomber during the same visit.
I’m undertaking my BSc (Hons) Risk & Security Management
I played snooker most nights in the late 80’s with Mark J Williams (misspent youth)