Keeping Hayes Garden World Smelling of Roses

About the client (Download Case Study)

Hayes Garden World, set against the backdrop of the beautiful Lakeland scenery in Ambleside, has been providing the highest standards of service and value for over 200 years. As well as their renowned extensive range of quality gardening, lifestyle and leisure products, the enormous indoor shopping halls house products ranging from kitchenware and books to fashion accessories and footwear. In Autumn, the facility is transformed into a Wonderful World of Christmas, housing one of the finest displays of trees, lights and all things Christmas in the north. The venue is never short of crowds of locals and tourists flocking to the Garden World for a fantastic day out shopping and eating. Each year Hayes receives over one million visitors.

Keeping customers satisfied

An outstanding customer experience is of top importance to Hayes Garden World, and this culture of customer excellence is shared by AM Services Group (AMSG). From sales to service, AMSG consistently ensures that they respond to the client need with a fast, flexible and reliable service to keep the washroom in tip-top condition. Hayes Garden World experiences a high volume of visitors and must meet the demand of business peaks and troughs. AMSG works closely with the client to ensure that the washrooms are always kept well-stocked and fresh as a daisy through a bespoke washroom service plan. The effective disposal of waste and provision of air care systems ensure that the washrooms always support a positive and fresh image. AMSG provides feminine hygiene units, air fresheners, dual vending units and toilet roll and soap dispensers to the site. The installation of Air Steril in the baby change room has made a huge and pleasant difference to a washroom with limited ventilation.

Communication is key

Keeping the client up-to-date with regular communication ensures that Hayes Garden Centre gets the exact service it needs and that any problems, which might arise, are resolved quickly. Since AMSG has been working with Hayes Garden Centre, the customer has been consistently happy with the quality of service and the strong working relationships that have developed between the client and AMSG’s front-line staff.

Benefits – Friendly, Professional, Prompt, Strong Partnerships.

“Trevor is friendly and helpful, making sure he spends time with our staff so that he knows of any changes to our needs. He is passionate about his job and takes pride in ensuring things are done properly.

— Sharon Hayes, Hayes Gardenworld


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